Terms & conditions

1. Who we are

• Owner: Inovra Tech by Her
• Location: Zamora, España
• Email: Inovratechbyher@gmail.com
• Phone: +34 612 27 33 55
• Website: https://inovra.eu

These terms apply to quotes, orders and services provided by Inovra Tech by Her ("we") to clients ("client"), mainly freelancers and businesses.

2. Services

Web design and development, AI solutions for businesses (assistants, automation), social media management and related advice. We work with professional diligence; unless expressly agreed, we owe best efforts, not specific results (e.g. Google ranking or sales numbers).

3. Quotes and contract

Quotes are indicative and valid for 30 days. A contract is formed when you accept in writing (an email or message is enough) or when we start work at your request.

4. Timing and cooperation

Dates are targets, not strict deadlines, unless agreed in writing. Please provide content, access and approvals on time; delays caused by lack of cooperation may move the delivery date.

5. Changes and extra work

If you ask for changes beyond what was agreed, we tell you the impact on time and price first. Nothing extra is done without your written approval.

6. Prices and payment

Prices are in the quote and exclude VAT unless stated. Projects are usually invoiced with an upfront deposit and the balance on delivery. Monthly services (maintenance, AI, social media) are invoiced monthly in advance. Payment is due 14 days from invoice. We may suspend services for non-payment.

7. Intellectual property

On delivery and full payment you receive the right to use the bespoke work. Reusable components, tools and methods remain ours, licensed for your project. Third-party services (hosting, domains, AI providers) follow their own terms. You warrant you hold the rights to the materials you give us.

8. Confidentiality and portfolio

We treat your information as confidential. Unless you ask otherwise, we may show the work in our portfolio, without figures or confidential details.

9. Data protection

If we process personal data on your behalf (e.g. a chatbot using your customers' data), we will sign the relevant data processing agreement. See the privacy policy.

10. Liability

We are liable for direct damage caused by our improper performance, capped at the amount you paid for the specific service that caused the problem. We are not liable for lost profits, indirect damage, or outages/failures of third-party services (hosting, AI providers, social networks). AI output may contain errors; the client must review it before relying on it for important decisions.

These limits do not apply to wilful misconduct, gross negligence, or rights the law deems non-waivable.

11. Force majeure

Neither party is liable for failures caused by circumstances beyond reasonable control. If they last over 30 days, either party may terminate and work already done will be settled.

12. Cancellation

You may cancel in writing at any time and pay for work already done. Monthly services require one month's notice.

13. Complaints

If something is wrong, email Inovratechbyher@gmail.com within 14 days of discovering it and we will find a solution.

14. Governing law

Spanish law applies. For business clients and freelancers, the courts of Zamora have jurisdiction. Consumers keep the rights and forum granted by law.